Fernando Augusto Santos

• Acted as a technical consultant for Globalstar, one of the world leaders in satellite communication solutions, contributing to the development and maintenance of critical business systems.
• Responsible for developing new features, corrective and evolutionary maintenance, and bug resolution on strategic portals, including:
- SPOT MyAccount, Globalstar MyAccount, and IoT/Simplex MyAccount (customer portals).
- Customer Care Portal and related systems.
• Conducted requirements gathering and effort estimation for new projects, ensuring alignment with business needs and on-time delivery.
• Developed and maintained Oracle Databases, ensuring data integrity, performance, and security.
• Built and maintained robust APIs and batch processes using Java with Spring Boot, ensuring high availability and scalability of solutions.
• Implemented and maintained frontend applications using PHP and AngularJS, focusing on responsive and intuitive interfaces to enhance user experience.

Key Achievements:
• Optimised processes and reduced response times in critical systems, resulting in improved customer satisfaction.
• Actively collaborated in an agile environment, utilising methodologies such as Scrum and Kanban for continuous and high-quality deliveries.

• Developed robust APIs for system integrations using .NET Framework, C#, and MS SQL Server, ensuring high performance and reliability in system communications.
• Created and maintained Windows Service applications to automate file import and export processes via FTP, utilising .NET Framework, C#, and MS SQL Server, resulting in increased operational efficiency and reduced manual errors.
• Actively participated in the full development lifecycle, from requirements analysis to implementation and testing, ensuring the delivery of solutions aligned with business needs.
• Collaborated in an agile environment, contributing to continuous process improvement and on-time project delivery.

Key Achievements:
• Automated critical processes, reducing the execution time of manual tasks.
• Developed scalable and high-availability solutions, ensuring data integrity and security.

• Implementation of features for an internal process management system, using ASP.NET Framework, MS SQL Server, Razor, and JQuery, ensuring improvements in operational efficiency and workflow management.
• Development of a Web System for real estate asset management, utilising ASP.NET Core and C# for the REST API, MongoDB as the database, and React on the front-end. The system was custom-developed for Dox Planejamento, Gestão e Desenvolvimento Imobiliário Ltda., meeting the client’s specific needs.
• Creation of a Web System to support Administrative, Commercial, and Financial departments, using ASP.NET Framework, MS SQL Server, Razor, and JQuery. The solution was custom-developed for Dox Planejamento, providing integration and automation of critical processes.
• Development of a Web System for infrastructure and civil construction projects, based on Project Management standards, using ASP.NET Framework, MS SQL Server, Razor, and JQuery. The system was custom-developed for Dox Planejamento, optimising project and resource management.

Key Achievements:
• Delivered customised and scalable solutions, aligned with clients’ specific needs, resulting in increased efficiency and reduced operational costs.
• Actively collaborated in the full project lifecycle, from requirements analysis to implementation and post-deployment support.

For four years (2014-2018), I lived in Australia, where I took the opportunity to enhance my professional and personal skills. Among the key activities and achievements during this period, I highlight:
• English Language Improvement: Achieved fluency in the language and obtained a high score in the IELTS exam, solidifying my ability to communicate in an international environment.
• Professional Certifications: Earned certifications in Software Development and Project Management, expanding my technical knowledge and preparing me for global challenges.
• Intercultural Experience: Living in a multicultural country provided me with a global perspective and intercultural skills, essential for working in diverse and dynamic teams.

This experience was fundamental to my personal and professional growth, allowing me to develop an open, adaptable, and results-oriented mindset.

• Worked in the PaaS (Platform as a Service) team, contributing to the development and maintenance of scalable and high-availability solutions.
• Was one of the key developers in the Email team, using technologies such as Ruby on Rails, MySQL, PHP, and Redis.
• Developed new features and provided maintenance for the Email Panel, Locamail, and Email Exchange products, ensuring continuous improvement and user satisfaction.
• Gained experience with the free and open-source webmail software, Roundcube Webmail, contributing to its integration and customisation.
• Collaborated with the email team in requirements estimation and feedback collection for new products for the Product Owner, ensuring alignment with business needs.
• Spent six months in the Enterprise Applications team, where I worked with C#, Ruby on Rails, and Scrum. Participated in a major project that delivered a new CRM for the company, developed from Microsoft Dynamics CRM, resulting in significant improvements in customer relationship management.

Key Achievements:
• Contributed to the delivery of a new CRM that streamlined internal processes and improved the efficiency of the sales team.
• Developed and maintained critical features for email products, ensuring high availability and performance.

• Worked as a .NET developer, actively participating in the development of solutions and the creation of Oracle and PL/SQL queries for data manipulation and analysis.
• Responsible for technical specifications, solution design diagrams, and development of analytical artefacts, ensuring documentation and alignment with project requirements.
• Created and executed test scripts to validate functionalities, ensuring the quality and reliability of developed solutions.
• Collaborated with the team throughout the full development lifecycle, from requirements analysis to delivery and post-deployment support.

Key Achievements:
• Contributed to the delivery of robust and well-documented solutions, ensuring stakeholder satisfaction.
• Gained hands-on experience in .NET development and Oracle databases, consolidating essential technical knowledge for my career.

• Worked on developing SQL Server queries and standardising the database, ensuring data integrity and operational efficiency.
• Provided support in the implementation of qualification processes, contributing to the continuous improvement of workflows and the optimisation of results.
• Assisted in database loading for campaigns in the contact centre environment, ensuring data accuracy and availability for critical operations.
• Actively participated in projects requiring data analysis and technical solutions, consolidating practical knowledge in databases and IT processes.

Key Achievements:
• Contributed to the standardisation and organisation of the database, resulting in greater efficiency in operations and queries.
• Gained hands-on experience in SQL Server and contact centre processes, strengthening my technical and analytical foundation.